Marco provides engineering service support to our clients for both post project support and support of existing plant. We offer two types of support:

Urgent – 24/7 On-Call Support – critical to maintain operations

We have a team of industry experienced automation engineers on call during normal working hours and after hours for critical or emergency automation issues that require immediate attention.

The service includes:

  • 24/7 Manned phone service
  • 24/7 Remote automation assistance
  • Monitored email
  • Weekly Service Report

Non-Urgent – Planned Support/Requested support

We provide both remote and onsite. Remote support for minor changes and system monitoring etc, onsite support for large changes and holiday cover for your engineers or to assist your permanent staff in times of high work load. The service also includes:

  • Monitored email
  • Onsite/Remote automation assistance
  • Weekly Report
 

Both on call and on site staff are backed by an escalation process, this provides access to our highly skilled and experienced technical team.  We are committed to ensure minimal disruption to production caused by automation issues.