Macro’s service level agreement provides our clients with an agreed support response to their automation issues. Our dedicated team of industry experienced automation engineers and escalation process are available to support your site.
Our service level agreements are tailored to our client’s specific requirements. The agreement details the services to be provided, the level at which these services will be provided, cost of providing them and includes:
- Scope of works
- Service Hours
- Service Expectations
- Guaranteed Response Times